The Customer is Always Right...

STAPLES: "Hello, Mr. C, this is Staples calling. We're sorry, but your order placed on 8/10 has been delayed one business day. Do you accept the delay or do you want to cancel the order?"
B: "um, OK... when will it be delivered?"
STAPLES: "It will be delivered on 8/11"
B: "No, when WILL it be delivered"
STAPLES: "8/11"
B: "No, that was four days ago"
STAPLES: "Yes"
B: "Yeah, so when are you GOING to deliver it?"
STAPLES: "8/11"
B: "No, I don't think you understand. 8/11 was last Friday"
STAPLES: "Yes"
B: "Um.. OK... How about tomorrow? Can you deliver it tomorrow?"
STAPLES: "Yes"